DELIVERY & Refund policy
Shipping Policy
Thank you for shopping with us!
We take great care in ensuring your home fragrance, Bath & Body products arrive safely and on time.
Please read our shipping policy below:
Processing time:
All orders are currently processed within 1-2 business days.
Once your order has been processed, you will receive an email confirmation with your tracking number!
Shipping methods & Delivery times:
We offer standard and express shipping options through AusPost.
Delivery times will vary depending on your location.
• Standard 5-7 business days
• Express 3-5 Business days
Please note delivery times may take a little longer during holiday or peak seasons.
Refund and Return Policy
We want you to be completely satisfied with your purchases. If for any reason you are not, please review our refund and return policy below:
If your item was damaged during shipping or there is a mistake with your order, please contact us immediately via email or social media!
We will try our best to assist you and keep our customers happy.
Unfortunately we do not offer refunds if you aren’t happy and it’s a change of mind but will be happy to organise something with our customers so that you’re still receiving our best service.
We are happy to exchange that item before it’s shipped off with something of the same value.
If your order arrives damaged or contains incorrect items, please contact us within 7 days of receiving your order. We will try our best to offer a replacement or refund for any errors made on our part at Lux Essence Co.
Happy Shopping